Walmart-To-Go is a new home delivery and in-store pick-up service being offered by Walmart in select markets across the U.S. Denver is one of the lucky first markets to be tested. I was thrilled to be asked to try it out. It came at just the right time for us. I had just begun working part-time and getting to the grocery store had become a challenge. And, truth be told, I’ve never liked grocery shopping anyway.
Having our groceries delivered has meant never running out of milk and Reagan’s lunches are easily made.
Home delivery starts at $5.00 for delivery within a 4-hour time slot and $7.00 for a 2-hour time slot. Pick-up from designated super centers is free, though locations are currently limited. Minimum order for home delivery is just $35.
Over the past few months I’ve had a dozen or so Walmart-To-Go deliveries made to my home. I’ve ordered everything from produce and toiletries to household items. I have not tried the pick-up service. Here are the pros and cons as I experienced them with the home delivery service:
- Save time: Walmart-To-Go’s website is easy to navigate and makes it simple to repeat your order as often as you like. You can even set up delivery reminders. I can complete my order online within 15 minutes versus what would take me at least an hour of shopping at the store.
- Save money: Eliminate impulse shopping and order only what you need. Save on gas making grocery runs too.
- Eat healthier: You’ll make healthier choices when shopping online than when confronted with junk food in the aisles in the store. Especially if you’re shopping while hungry. It’s also easier to always have fresh produce at home if you order often.
- Dependability: Walmart’s delivery people will call you 30 minutes out from when they expect to arrive. Only once was Walmart unable to deliver our groceries within the 2-hour scheduled delivery slot. It happened right after they were featured on a local TV network and orders exploded. My delivery man told me there just weren’t enough delivery people to cover their sudden new popularity. By the time I ordered again, everything was back to normal.
- Great for meal planning: If you find your recipes online as I do, it’s so easy to order what you need from the Walmart-To-Go website at the same time. Even if you use cookbooks, instead of making a paper list, just type the items in on-line and place your order. Soon, you’ll even be able to meal plan and order your groceries all from the same smart phone app with Walmart’s recent acquisition of YumPrint.
- Great for home-bound people: Order groceries to be delivered to your elderly or sick family members to make sure they always have what they need.
- Friendly service: Walmart’s delivery people are always very happy, kind and respectful. I was surprised to learn that they are not allowed to accept tips!
- Shopping lists and favorite items: Set up and save multiple reusable lists for staples, school lunches, holiday parties, etc. Your favorite items that you order regularly are automatically saved and make re-ordering easy.
- No coupons: If you’re a coupon-clipper, you’re out of luck. However, the same sale items you would find in store, are also available on-line.
- Produce and meat selection up to someone else: If you’re picky about your produce and meat selections, this service may not be for you. I’ve never received anything over-ripe or bruised, so I’ve been pleased with the choices made for the most part. I did receive a dented can of vegetables once. When picking out my own, I avoid dented cans, even though I’m not sure it really makes a difference.
- Items may be substituted: You can set your preferences to allow for substitutions in all cases, no cases or on a case-by-case basis determined by you. I usually allow for substitutions and 9 times out of 10, two or more items have had to be substituted. Typically it’s just a for a different brand or size. In the case of substitutions, you will always receive the lower of the two prices, even if the item substituted costs more.
- Missing items: If an item is missed, there is a number to call Walmart-To-Go or you can bring your receipt into the store and resolve it there. I had one order missing a box of toothpicks. It wasn’t worth the trouble to me to call it in, or to go in with my receipt. Not sure if they make a special delivery of your missed items when you call or not. But, going into the store for a missed item kind of defeats the purpose of home delivery for me.
- Less variety than in store: They could still be working on this, but it appears to me that there are less items available on-line than when I’m shopping the aisles of Walmart. However, the amount of items available is still plentiful and meets my needs.
- Selecting quantity of produce confusing: For produce, the options are sometimes figured by weight and sometimes by quantity. I once thought I was ordering 4 apples and received 4 lbs of apples. You have to be careful to note which it is. And, how many apples is in 4 lbs anyway? I think with time, this part of the ordering process probably gets easier and you become more accurate.
- No orders after midnight: I’m a night owl and several times have begun an order and selected a delivery time, only to be told I couldn’t complete my order at that time. The Walmart-To-Go scheduling system becomes unavailable after 11:45 pm and nothing can be scheduled until about 6:00 am the next morning. The downside of this is, if you were in the middle of shopping and had already scheduled your delivery, you lose your delivery slot for that day and now have to choose a new one for a day later.
- No Walmart gift cards or eGift cards as payment: These can only be redeemed in store for now.
As a participant in the Walmart to Go First program, I’ve received a personal invite and incentives for my time and efforts in creating this post.